In the experience economy, customer experience can make or break your business. Customers now expect highly personalized experiences every time they engage with a product or service. In the era of the new normal, only those brands will stay relevant who are able to provide hyper-personalized experiences consistently. During this hybrid conference, we'll discuss the latest trends and best practices you need to know to solve the evolving challenges of customer experience design and management
Learn about the complexity and the business impact of experience design and management and see how hyper-personalized customer experiences can strengthen businesses in the new normal.
Learn how leveraging real-time customer data can help you develop a deeper understanding of your customer's needs and reach out to them with individualized offers at the right moment.
Discuss how these hot trends reshape the traditional world of marketing, HR, IT and why delivering a hyper-personalized experience needs to be a cross-functional effort of different business functions.
During this virtual conference, we'll discuss the latest trends and best practices you need to know to solve the evolving challenges of experience design and management.
Connect and network with other attendees, customer experience experts, and leaders. Be a part of the community at our annual conference featuring trends, tools, and best practices of experience design and management.